FAQs

People who are interested in fitness are naturally competent, bright and inquisitive. Well, we may be a little biased; but, just in case you have a question about your TRUE Fitness product, we’ve taken the initiative to offer up some of the most Frequently Asked Questions – and the answers, too, of course.

Click on a question below for complete details.

Service

Please call TRUE’s parts and service team at (800) 883-8783, to order lubrication for your Treadmill. They are available Monday – Friday, from 8:30am – 5:00pm CST.

Category: Service

To lubricate any True treadmill you will need to loosen the two bolts at the rear of the machine, which will also loosen the belt. You need just enough slack in the belt to allow your hand underneath it to squeeze a packet of lubricant in the center of the deck. Tighten back the belt, and run the machine at three miles per hour while walking on it. The lubricant will spread onto the needed areas.

Thank you!

Category: Service

You can adjust your treadmill belt accordingly by following these procedures: ! Use Caution anytime you are working on moving mechanical equipment. NOTE: Adjustments must be made with the belt running at approximately 5mph. 1. First you need to determine which direction the belt is tracking. 2. Always use the left rear roller bolt to make adjustments. (The left side is referenced from the users left side while walking on the unit in the forward direction.) Next, you need to adjust the left rear roller bolt clockwise if the belt needs to move to the right and counter clockwise if it needs to move to the left. NOTE: Never adjust the bolt more than one quarter of a turn at one time, leaving time between adjustments for the belt to respond.) 3. Run the belt at approximately 5 mph and it should work its way back over. NOTE: Only adjust as much as you need to keep the belt straight. If you have to turn the bolt more than 3/4 of a turn, or if the adjustment doesn’t stay, call a TRUE certified technician for assistance in making the adjustment.

Category: Service

Residential units are for home use only. They are designed for lighter use. Light Commercial units are generally used in apartments, hotels, & condominiums. They designed for 4-6 hours of use per day. Commercial units are generally used in gyms or higher use facilities. They are larger and have been designed for 6-8 hours of use per day.

Category: Service

The Serial Number can be found in the following places:

  • Stretch Station: On the back of the foot plate at the bottom of the machine
  • Strength Gym: On the back of the main (central) mast assembly
  • New Z7, Z5 & Z8 Bikes: On the bottom of the frame. Tilt machine to view serial #
  • Recumbent Bicycles On the mainframe arch under the seat
  • 500/600 Bicycles: On the frame plate behind the transportation wheels
  • 750u Bicycle: On the mainframe column, at the bottom under the console
  • All Elliptical Machines: Front of the left track
  • Treadmills: Where the power cord enters the machine
Category: Service

Yes, some preventative maintenance will prove to be helpful in prolonging the life of your equipment. Some of the things you can do are:

  • TRUE Treadmills: Lubricate the belt and deck. Refer to the lubricating schedule found in the owner’s manual.
  • Use only TRUE authorized lubricant.
  • Wipe machine down with a moist towel after your workout to prevent premature rusting (sweat is corrosive to metal surfaces and may cause rusting over time).
  • TRUE Bikes: If it has a 3-piece crank, check/tighten crank arm bolts about once a month to prevent noise issues.
  • TRUE Ellipticals: Tighten cranks every 3 months. Keep tracks clean and free of debris.
Category: Service

For warranty registration, click here. B. For service it is always best if you first contact the dealer from which you purchased your equipment. If you cannot reach them or just need assistance, please call us at 800-883-8783 (8:30 am – 5:00 pm CST) or email us at info@truefitness.com. We will be glad to guide you in the right direction.

Category: Service

When “TRUE” or “—” is displayed on your TRUE treadmill control panel, it generally means your safety key has been disengaged. Reinsert the safety key and you should be ready to go.

Category: Service

First determine which error message it is, and contact the dealer you purchased your unit from or an authorized TRUE service provider.

To clear the error code, you must cycle the unit power switch off and on 6 times, with the safety key inserted.

Call your dealer or authorized service company if the error persists.

Category: Service

S1 Lube – is a prompt to remind you to lubricate your belt and deck. The “S1 Lube” prompt is a timed message.

S2 Clean – is a prompt to remind you to wipe the sweat or dirt (which can be corrosive to exposed metal) off of your machine to help prolong the life of your machine. This message appears every 500 miles.

Category: Service

Warranty

If you purchase a unit from a dealer that is not in you area, you may be charged for extra travel from your local service provider.

Category: Warranty

Your TRUE Fitness warranty will still cover your parts warranty although you may have shipping charges on these parts. TRUE Fitness does not cover labor outside of the United States or Canada.

Category: Warranty

Your warranty does not cover preventive maintenance, tread belt adjustments or tensioning your tread belt.

Category: Warranty

If service is provided by an unauthorized dealer your warranty could be jeopardized. If damage occurs during install or move your warranty could be voided. For more information please contact your local service provider or TRUE Fitness.

Category: Warranty

If your dealer goes out of business your TRUE Fitness manufacturer warranty is still valid.  You can do a dealer look up on our website or contact TRUE Fitness.

Category: Warranty

This is a certification tag not a serial number tag. See the FAQ that explains how to find your serial number.

Category: Warranty

Product warranties vary. Please see you warranty card, or owners manual.

Category: Warranty

If you would happen to move to a different state or Canada your TRUE Fitness Manufacture warranty will still be covered, with your zip code you can do a look up.

Category: Warranty

Limited warranty applies to the product only while the product remains in the possession of the original purchaser and is not transferable.

Category: Warranty