Health clubs and boutique gyms of all kinds are constantly striving to provide the best equipment possible for their members to work out on. However, there is another market in the fitness industry that also has a need for premium fitness equipment – hospitality. Hospitality means more than clean towels and good guest service at […]
Guests who stay at your hotel will use your fitness center with the expectation that they will be using commercial fitness equipment they know how to use. By giving guests equipment they know how to use, they will be happier and more satisfied with their stay.
Is your hotel gym for guests only? You may want to rethink that rule. Allowing employees to use your hotel gym will improve customer satisfaction and employee work performance.
Comment cards are an extremely useful resource at any hotel. They provide positive and negative feedback, suggestions, and concerns from your guests so you may address and improve future experiences. But, to get the most out of your hotel comment cards you must be asking the right questions.